Frequently Asked Questions (FAQ)

What is Vebali?
Discover carefully curated, stylish pieces designed to make everyday outfits feel unique, confident, and effortlessly chic in your own way.

Do you offer free shipping?
Yes, every order ships for free. No minimums, no hidden fees — just your favorite fashion pieces delivered straight to your door.

How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you'll receive a tracking link so you can follow it in real time.

Do you ship internationally?
At the moment, we only ship within the United States. We want to provide the best experience locally, and if we expand to other regions, our community will be the first to know.

What is your return policy?
Changed your mind? You have 60 days from delivery to return your items. Contact us at info@vebali.com and we'll walk you through the process.

How long do refunds take?
Refunds are usually processed within 7 business days after we inspect your returned items. Depending on your bank, it may take a few extra days to show up on your account.

Do you accept exchanges?
Yes, exchanges are available. Just reach out to info@vebali.com and we'll help you find the right size or style.

What payment methods do you accept?
At the moment, we only accept PayPal as our payment method. All transactions are securely processed to keep your information safe.. All payments are securely handled with SSL encryption to keep your information safe.

Is my personal and payment information safe?
Absolutely. Your privacy and security are top priorities. Vebali never stores sensitive payment information, and our checkout is fully encrypted for your protection.

What do I do if my order hasn't arrived?
First, check the tracking link in your shipping confirmation. If it's been more than 7 business days and your package hasn't arrived, contact us at info@vebali.com and we'll investigate immediately.

Can I update or cancel my order?
If your order hasn't shipped yet, we may be able to modify or cancel it. Contact us as soon as possible after placing your order, and we'll do our best to assist.

Still need help?
Our team is always ready to assist. Send us a message at info@vebali.com and we'll be happy to help you with any questions.